The service reminder sticker is located above the unit.
After a homeowner installs a new geothermal system, they may not think about that decision again for several years. We all know that it’s important to maintain a relationship with your customers after they make a purchase, but how do you do that with a product that lasts as long as a geothermal system? One great way to keep your name in front of customers is with service reminder stickers or decals.
When you get your car’s oil changed, the mechanic will often put a sticker on your windshield to remind you to come back in three months or 5,000 miles. That’s free advertising! When you install or service a geothermal system for a new customer, consider including stickers with reminders of key service dates, such as a cleaning and inspection of ductwork and mechanical systems, or checking the level of fluids in the loops.
Simply place a large sticker near the geothermal system and write in the date they should have their next service call. Each time you visit write in a new date. Another great location for HVAC service contractors to place a sticker is the thermostat. When a home’s heat or air-conditioning goes out, the first place people check is the thermostat; get your contact information in front of them as early in their troubleshooting process as possible!
Anywhere you think your customers might check if they have a problem with their system is a great place for a service reminder sticker. Just make sure you have their permission before putting a sticker in a public area of their home.
When you design your stickers, make sure to include all of your contact information, including your telephone number, email address, URL and anything else that you think will be needed by your customers to contact you again for future services. Once they see the reminder on their equipment, you want to make it as easy as possible for them to contact you! Make sure that your company name is easy to find and include your logo and anything else that will help to remind your customers of the positive experience they had with you.
Remember that homeowners move about every 5-7 years. Without a sticker or decal, the new homeowner may not know who the original installing contractor was and they may go to someone else when they need service. Make sure it's easy for the new owners to identify who you are and how they can contact you.
Another thing you may want to include on your sticker design is a QR code. The QR code could link to a quick video or message that explains simple troubleshooting steps before placing an emergency call, or it could automatically bring up your phone number or an online contact form to make it even easier for the customer to get in touch with you.
Don’t let your customers forget about you as soon as their geo system kicks on for the first time; Start using service reminder stickers today! With this simple and easy tool you can turn customers into repeat customers.